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Terms of Service

Effective date: August 24, 2026

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the CarlRAC AI platform and related services (the “Service”) provided by CarlRAC (“CarlRAC,” “we,” “us,” or “our”), a company being organized in Massachusetts, United States.

By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering a binding agreement to use the Service.

You must provide accurate account information, protect your login credentials, and promptly notify us of unauthorized account access. You are responsible for activity performed through your account.

3. The Service

CarlRAC AI provides tools for contact organization, communication analysis, AI-generated insights, follow-up planning, and user-controlled communication workflows. Features may change as the Service develops.

We may add, modify, limit, suspend, or discontinue features. We do not guarantee that every feature will always be available or operate without interruption.

4. Connected Accounts, Including Gmail

You may authorize the Service to connect with third-party services, including Gmail, through OAuth. You direct us to access and use those connected services only as necessary to provide the features you select.

When you connect Gmail, CarlRAC AI may:

  • Read Gmail message content to identify matched contacts, follow-up opportunities, and relevant communication history using the gmail.readonly scope.
  • Send messages from your connected account when you initiate, approve, or expressly enable them using the gmail.send scope.
  • Run background mailbox synchronization so relevant messages stay current without requiring authorization for each synchronization.
  • Process matched messages on our servers, store them in our database, and transmit relevant content to an AI service provider acting on our behalf to generate insights, summaries, or draft follow-ups.

Section 8 of our Privacy Policy describes this processing in more detail and is incorporated into these Terms by reference. CarlRAC AI’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You are responsible for maintaining your third-party accounts and complying with their terms. You may disconnect Gmail in your account settings. Disconnection stops future Gmail access and initiates deletion of cached Gmail content as described in Section 9 of the Privacy Policy, but may prevent related features from working.

5. Contact Information and Consent

You are responsible for all contact, lead, client, and communication information that you upload, import, or make available to the Service.

You represent that you have a lawful basis and all required permissions to:

  • Store and process the information through the Service.
  • Analyze relevant communications.
  • Contact each recipient through the selected channel.
  • Use automated or AI-assisted communications where applicable.

6. AI-Generated Content

The Service may generate summaries, insights, classifications, recommendations, and messages using artificial intelligence. AI-generated content may be incorrect, incomplete, outdated, or inappropriate for a particular situation.

You are responsible for reviewing AI-generated content and deciding whether it is appropriate to use or send. CarlRAC AI does not provide legal, financial, tax, real-estate brokerage, or other professional advice.

7. Automated Actions

Certain settings may allow the Service to schedule or send communications without individual approval for every message. You remain responsible for configuring, monitoring, and disabling those settings when appropriate.

You must not enable autonomous communication for contacts or circumstances where additional consent, professional judgment, or human review is legally or ethically required.

We may pause or block an automated action when we detect risk, ambiguity, technical failure, suspected abuse, or a need for human involvement.

8. Messaging and Anti-Spam Obligations

You must comply with all laws and platform requirements governing email, telephone, and electronic communications, including consent, identification, opt-out, and recordkeeping obligations.

You must not use the Service to:

  • Send unsolicited bulk messages or spam.
  • Contact recipients who have opted out.
  • Use purchased or unlawfully obtained contact lists.
  • Conceal the sender’s identity or use deceptive subject lines.
  • Harass, threaten, mislead, or impersonate another person.

9. Real-Estate and Fair-Housing Compliance

Users operating in real estate are responsible for complying with all licensing, advertising, recordkeeping, consumer-protection, fair-housing, and anti-discrimination requirements.

You must not use the Service to discriminate based on race, color, religion, national origin, sex, familial status, disability, or any other protected characteristic. You must review communications involving housing eligibility, financing, availability, or professional advice.

10. Prohibited Use

You may not:

  • Violate any law or another person’s rights.
  • Access accounts, messages, or information without authorization.
  • Upload malware or interfere with the Service.
  • Attempt to bypass security, rate limits, or usage controls.
  • Reverse engineer the Service except where applicable law permits it.
  • Use the Service for fraud, surveillance, discrimination, or unlawful profiling.
  • Resell or commercially exploit the Service without written permission.

11. Your Content

You retain ownership of information and content you submit to the Service. You grant us a limited license to host, process, transmit, and display that content only as necessary to provide, secure, and improve the Service and comply with law.

You represent that your content, and our authorized processing of it, does not violate applicable law or another person’s rights.

12. CarlRAC Property

The Service, software, branding, designs, and related materials are owned by CarlRAC or its licensors and are protected by intellectual property laws. These Terms do not transfer ownership to you.

13. Fees and Subscriptions

When paid plans become available, prices, billing intervals, usage limits, and applicable taxes will be disclosed before purchase.

Unless otherwise stated at checkout, subscriptions renew automatically until cancelled. Fees already paid are non-refundable except where required by law or expressly stated in the applicable plan terms.

14. Suspension and Termination

You may stop using the Service at any time. We may restrict, suspend, or terminate access when reasonably necessary to address a Terms violation, security risk, unlawful conduct, nonpayment, or harm to the Service or others.

Upon termination, we will delete or de-identify your data according to the retention schedule in Section 9 of the Privacy Policy, except where retention is required by law.

Provisions that by their nature should survive termination will remain effective, including ownership, disclaimers, liability limitations, and dispute provisions.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” CarlRAC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not guarantee uninterrupted operation, delivery of any communication, a particular business outcome, increased sales, or the accuracy of AI-generated content.

16. Limitation of Liability

To the maximum extent permitted by law, CarlRAC and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities.

To the maximum extent permitted by law, CarlRAC’s total liability arising from the Service will not exceed the amount you paid CarlRAC during the twelve months before the event giving rise to the claim, or one hundred U.S. dollars if you have not paid for the Service.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless CarlRAC and its affiliates from claims, damages, and expenses arising from your content, your use of the Service, your communications, your violation of these Terms, or your violation of another person’s rights.

18. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute not subject to another written dispute process will be brought in a court with appropriate jurisdiction in Massachusetts, except where applicable consumer law requires otherwise.

19. Changes to These Terms

We may update these Terms. We will post the revised Terms and update the effective date. Continued use after the revised Terms become effective constitutes acceptance to the extent permitted by law.

20. Contact

CarlRAC
Massachusetts, United States
support@carlrac.com